Our Vision

To be innovative customer-centric advisers exceeding expectations for its client’s business, trust, wealth & tax needs

 

Our Journey to Date

From the moment that TACSL (yes, our first name was literally spelling out the services we provided – Taxation and Commercial Solutions) came into being at the end of 2006 we have always looked at how we could go about things smarter and faster. We have constantly looked at technology and how this can be used as a tool to work more intuitively.

During the past 13 years, we have taken the opportunity to have open discussions with our clients and to meet with technology and business specialists in their fields to crystal ball gaze, to look at what we do right and where we can improve. We looked at possible directions and opportunities for the company.

This has meant we have a clear understanding of:
• What our business is about.
• Who our customers are.
• Our customers’ expectations of us both in conduct and service.
• How to ensure our customers feel connected to us.
• How to maximise value from our Customers.

Our Values

TRUSTED
    1. We say what we mean. We work hard regardless of who is or isn’t watching.
    2. We deliver Solutions in everyday language.

 

DISCRETE
    1. We value our client’s privacy across all mediums - in person, hardcopy and digitally.

 

EXPERT
    1. We strive for perfection but not at the expense of providing a workable timely solution.
    2. Details are everything.
    3. We look for opportunities to extend our knowledge.

 

PASSIONATE
    1. We love what we do.

 

THINKERS
    1. Good design involves thinking and considering the specific situation as well as all the interrelated systems.
    2. Innovation and Problem Solving ensures that we quesiton everything, even our own bias.
    3. We work to see the bigger picture.

 

EMPATHETIC
    1. We place our clients in the driving seat and ensure they have the correct information to make the best decisions.
    2. We work to understand our client's needs, dreams, and hopes and tailor a solution that fits them personally.
    3. It's all about the client.
      • We aim for our clients to be happy and engaged.
      • We aim to never have a problem collecting fees.

 

ACCESSIBLE
    1. We aim to be accessible to our clients always.

 

RESPONSIVE
    1. We aim to work in with our client's time frame - if it's urgent we won't be leaving them hanging. We keep our clients informed.
    2. We are proactive on our clients behalf - if we see an opportunity or a possible problem, we will contact them.